Delivery of orders across Ukraine is carried out by means of services of the Nova Poshta company. Orders are delivered to the company’s warehouse in your city, delivery takes from 1 to 3 days. The cost of delivery is calculated according to the carrier’s tariffs and paid by the recipient. Free delivery for orders from UAH 1,200. Free shipping does not apply to orders in which, three or more promotional items. The cash on delivery service is paid by the recipient.
In case the client does not answer the calls of the manager / phone number. is unavailable within 3 working days, the order will be canceled.
WARNING! To receive the goods in the office of the company “Nova Poshta” you need a declaration number and passport. The number of the declaration will be reported to you by the Nova Poshta support service and will send an SMS message. Detailed information about the representative offices and the cost of delivery can be found on the website www.novaposhta.ua
You can pay for the order on the details for payment, which will come in the receipt to the order, or in the branch “Nova Poshta” postpaid.
You can pick up any order on the same day at the VESNA office at:
6 B. Khmelnytsky st., Bucha, “Eco-shop VESNA” (25 minutes from Kyiv), +38 (096) 122-42-83.
16 Shevchenka st., Bucha, “VESNA Laboratory”, +38 (098) 840 75 69.
23 Chornovola ave., Lviv, “VESNA”, +38 (096) 122-42-83.
You can pay for the order in cash or non-cash at the company’s office.
We want to be convenient for you, so we offer payment for the goods by transferring funds to the company’s current account or payment for products upon receipt by mail.
We use only natural and organic ingredients to make cosmetics. Our cosmetics do not contain fragrances, dyes, and preservatives. Therefore, the shelf life is quite short.
When ordering our cosmetics, keep in mind that the order can be prepared for up to 5 days, so that everything was fresh and lasted for your beauty and health longer!
According to the Consumer Protection Act, perfumes and cosmetics are included in the list of non-food products of good quality that cannot be returned or exchanged. Upon receipt of the order, make sure that the delivered goods correspond to your order in the presence of a delivery service employee. If you do not like the look, you have the right to refuse the purchase. The goods cannot be returned after the fact of at least one use or damage to the packaging.
Delivery abroad is negotiated according to the specific country. Leave your wishes about the carrier in the comments to the order, and we will agree on all issues.
1.1. The following information is an official offer (offer) to any legal or natural person to enter into a contract for the purchase of goods. This agreement is public, ie according to Article 633 of the Civil Code of Ukraine, its terms are the same for all buyers.
1.2. According to Art. 642 of the Civil Code of Ukraine full and unconditional acceptance of the terms of this offer (offer), confirming the conclusion of the Contract for the purchase of goods on the proposed terms, is the fact that the Buyer pays for the value ordered on the Website online store (or otherwise).
1.3. By concluding the Agreement, the Buyer confirms the following provisions:
a) the Buyer is fully acquainted and agrees with the terms of this offer (offer);
b) if the Buyer is a natural person, he gives permission for the Seller to process his personal data in order to fulfill the terms of the Agreement, the possibility of mutual settlements, as well as to obtain invoices, acts and other documents. Permission to process personal data is valid for the entire term of the Agreement, as well as for an unlimited period after its expiration.
In addition, by concluding the Agreement, the Customer confirms that he is informed (without additional notice) about the rights established by the Law of Ukraine “On Personal Data Protection”, the purposes of data collection, and that his personal data is transferred to the Seller of this Agreement, the possibility of mutual settlements, as well as to obtain invoices, acts, and other documents. The Customer also agrees that the Seller has the right to provide access and transfer his personal data to third parties without any additional notice to the Customer, without changing the purpose of personal data processing.
The scope of the Customer’s rights as a subject of personal data in accordance with the Law of Ukraine “On Personal Data Protection” is known and understood.
2.1. Seller – FOP Zalizniuk IA, is registered in accordance with the laws of Ukraine and manages the site of the online store, located on the Internet at www.vesna.care.
2.2. Goods – a product for cosmetic purposes, which is included in the list of goods published on the website of the online store, for which the price, name, and description of the goods. Also, the description of the product may be accompanied by its image.
2.3. The Buyer is an able-bodied individual who has reached the age of eighteen and purchases the Goods on the Online Store Site on the terms of this public offer (offer) for personal purposes.
2.4. Order – the Buyer’s application for the purchase of Goods addressed to the Seller, which is executed and provided to the Seller using the software of the Online Store Site or otherwise.
2.5. An online store site is a collection of data accessed through a web browser and software modules integrated into a single management system located on the Internet at www.vesna.care.
2.6. Personal account is a personal section of the Buyer on the Website of the Online Store, which can be accessed only by the Buyer and the Seller, where the personal information of the Buyer and the history of the Orders placed by him are displayed.
3.1. The Seller undertakes to sell the Goods on the basis of the Order issued by the Buyer by ordering on the Online Store or otherwise, on the terms and in the manner specified in this offer (offer) to enter into a contract of sale, and the Buyer undertakes to purchase Goods and pay its value.
3.2. The Seller and the Buyer confirm that the contract concluded between them is not fictitious, a sham agreement and an agreement carried out under the influence of violence or deception.
3.3. The seller confirms that he has all the necessary permits to conduct business, provided by law governing the field of legal relations arising and operating in the performance of the contract, and guarantees that he has the right to sell the goods without any restrictions, in accordance with current requirements legislation of Ukraine and undertakes to be liable in case of violation of the rights of the Buyer in the process of performance of the contract and sale of goods.
3.4. The Buyer accepts the terms of this offer (offer) at the time of order by clicking on the “Submit Order” on the Online Store Website or otherwise, which means confirmation of the Buyer to read the text of this offer (offer) and agree to its terms. The presence of any objections of the Buyer to provide, thus, his consent releases the Seller from any liability for failure to comply with the terms of this offer and gives the Seller the right to cancel the Order unilaterally.
4.1. The Buyer may view the content of the Online Store Site, place an order, and use its other services.
4.2. The buyer agrees to provide true, accurate, and complete information about himself. The Seller is not responsible for the accuracy and correctness of the information that the Buyer leaves when making the Order.
4.3. The Seller has the right to refuse the Buyer to place an Order if he has reason to believe that the Buyer has provided inaccurate data, as well as in case of dishonest behavior (for example, violation of the terms of this offer (offer), etc.).
4.4. You may not use the Online Store Site to engage in illegal or prohibited activities. Buyers agree to comply with the laws of Ukraine and the rules of conduct adopted on the Internet, including not to post on the website of the online store materials of extremist, pornographic, or other nature that relate to and/or harms the honor, dignity and/or business reputation of third parties and violates generally accepted moral standards, as well as place advertising information without the permission of the Seller.
5.1. The Buyer places the Order on the Website of the Online Store by adding the selected Goods to the “Cart” by clicking the “Add to Cart!” or otherwise.
6.1. The price of each individual product is determined by the Seller and specified on the Website of the Online Store. The price of the Order is determined by adding the price of all goods included in the Order and the delivery price, which corresponds to the carrier’s tariffs.
6.2. The contract price is equal to the Order price. The amount of the order may vary depending on the price, quantity, or range of goods.
6.3. The Buyer pays for the Goods in accordance with the Order in the manner specified on the Site.
6.4. Payment for Services is made in the national currency of Ukraine, the hryvnia.
6.5. The order is considered paid from the moment of receipt of payment to the current account of the Seller or his representative. The fact of payment of the Order indicates the consent of the Buyer with the terms of this offer to enter into an agreement.
6.6. Delivery of the Order by the Seller is performed after full payment of the Goods.
6.7. The price of the Goods specified on the Website of the Online Store may be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer is not subject to change.
6.8. The goods are not reserved until the Buyer’s funds are credited to the Seller’s current account. The Seller cannot guarantee the availability of the Goods in the amount specified at the time of placing the Order, as a result of which the processing time of the Order may increase. If it is necessary to refund the Seller to the Buyer, the Buyer is obliged to inform the Seller of the details of the bank account to which the Seller is obliged to transfer funds.
7.1. Provide truthful information about the Goods, their prices, as well as the terms of delivery of the Goods and their value.
7.2. Deliver the Goods in accordance with the terms of the Order.
7.3. Ensure compliance of the quality of the Goods with the quality requirements on the territory of Ukraine. At the request of the Buyer to provide a registration certificate or certificate for the goods.
7.4. In case of a change of delivery time, immediately inform the Buyer about the change of delivery conditions. The Seller informs the Buyer by telephone or electronic communication. If it is impossible to contact the Buyer in case of violation of the last clause 4.4 of this proposal for the conclusion of the contract, the Seller is not liable to the Buyer.
8.1. Provide the Seller with reliable, truthful, and correct information, including when placing an order on the Online Store Website. 8.2. Pay for the Goods according to the Orders at the price indicated in them.
8.3. When accepting the Order, conduct an external inspection for external damage to the packaging. In the absence of external damage to the packaging, sign the invoice (receipt, register, etc.) on receipt of the Order. Open the outer packaging in the presence of a representative of the delivery service in order to check the safety of the enclosed, inspect the Goods for the integrity of its individual packaging and the presence of external damage to it.
8.4. In case of claims, to demand from the representative of delivery service to make the Act of external inspection and the Act of acceptance-transfer in 3 copies. The act of inspection describes the damage to the outer packaging, and the Act of acceptance-transfer describes all the damage to the individual packaging of the goods.
8.5. In case of transfer by the Seller of the Goods in violation of the terms of the Order on the quantity, range, completeness, packaging, and/or packaging of the Goods – no later than 5 (five) days following the day of purchase (receipt), calendar days to notify the Seller. In this case, the goods must be returned in the form of goods with the preservation of consumer properties and all labels, seals, etc.
9.1. To demand a refund of the Goods in case the Seller is unable to fulfill the terms of the Order.
9.2. Make changes to the Order before its payment.
9.3. Prior to the transfer of the Goods, to refuse it provided that the Seller is reimbursed for the transport costs incurred by the Seller in connection with the performance of actions to fulfill the Order.
10.1. The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods ordered on the Online Store Site.
10.2. The Seller is not responsible for improper, late execution of Orders and its obligations in the event that the Buyer provides inaccurate or erroneous information.
10.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine.
10.4. The Seller or the Buyer shall be released from liability for full or partial non-fulfillment of its obligations if the non-fulfillment is the result of such insurmountable circumstances as war or military action, earthquake, flood, fire, and other natural disasters, acts, or actions of public authorities, change of customs rules, restrictions on imports and exports that arose regardless of the will of the Seller and/or Buyer after the conclusion of this agreement. A Party that is unable to fulfill its obligations shall immediately notify the other Party and provide documents proving the existence of such circumstances, issued by the authorized bodies.
11.1. When placing an order on the website of the online store, the Buyer leaves personal and contact information.
11.2. By providing his personal data on the website of the Online Store when placing an Order, the Buyer gives his voluntary consent to the processing and use (including transfer) of his personal data without limiting the validity of such consent in accordance with the Law of Ukraine “On Personal Data Protection”.
11.3. The Seller uses the received personal data to provide the services specified in this agreement, to promote the services provided by the Seller, including through automated processing of personal data.
11.4. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation of the Seller to provide information to agents and third parties acting under an agreement with the Seller, including to fulfill obligations to the Buyer, as well as in cases where disclosure of such information is required by law.
11.5. The buyer is responsible for keeping his personal data up to date. The Seller is not responsible for poor performance or non-fulfillment of its obligations due to the irrelevance of information about the Buyer or its inaccuracy.
12.1.The Online Store’s website contains materials, trademarks, trade names, and other materials protected by law, including, but not limited to, texts, photographs, graphics, music, and sound.
12.2. All content of the Online Store Site is protected by the legislation of Ukraine.
12.3. The buyer has no right to use the materials posted on the website of the online store, such as: make changes, publish, transfer to third parties, participate in the sale or sale, create derivative products, etc.
13.1. The contract of sale of goods concluded in accordance with this proposal is considered concluded on the territory of Ukraine and is valid within the framework of the legislation of Ukraine.
13.2. The contract of sale of goods concluded in accordance with this proposal comes into force from the moment of full payment of the ordered goods.
13.3. The invalidity of any clause or part of the contract concluded under this proposal does not invalidate the contract as a whole.
13.4. All disputes arising between the Buyer and the Seller are resolved through negotiations. In case of failure to resolve the dispute, the Buyer or the Seller may apply to the courts in accordance with applicable law.
13.4. The Seller has the right to make changes to the text of this offer at its discretion at any time and without prior notice to Buyers. The current (current) version of the offer is always available on the website of the online store.
13.5. The absence of a copy of the contract concluded between the Seller and the Buyer, concluded in accordance with this proposal, on paper with the signatures of the parties, in case of actual payment by the Buyer, is not grounds for recognizing this agreement not concluded. Payment in accordance with the Order made by the Buyer on the Website of the Online Store is considered acceptance of the Buyer (in accordance with Article 642 and Chapter 54 of the Civil Code of Ukraine) and is the moment of entry into force of the contract of sale.
13.6. In the event of a claim, the Buyer must contact the Seller’s Support Service by phone at 050-468-74-87 or by e-mail listed on the website of the online store.
Individual entrepreneur Zalizniuk IA
Legal address: 08292, 6 B. Khmelnytsky st., Bucha
Address for mailing: 08292, 6 B. Khmelnytsky st., Bucha
Payment account 26007053014718 in «KyivSP» KB «PrivatBank», Kyiv.
Not a payer of income tax on general grounds.
Collection and use of personal data
Personal data is information or a collection of information about an individual who is identified or can be specifically identified.
The visitor may be asked to enter personal data for the purposes of registration on the Site.
After filling in the form for receiving VESNA TM news, as well as the feedback forms posted on the Site, it is considered that the visitor has consented to the processing of VESNA TM’s personal and contact data. TM “VESNA” may store information about the connection, traffic, date, and duration of the visitor on the Site.
Personal data of visitors are used to ensure the exchange of information, relations in the field of advertising and communication in accordance with the Laws of Ukraine “On Personal Data Protection”, “On Information”, “On Advertising”, “On Telecommunications”, “On Entrepreneurship”, “On Information Protection” in information and telecommunication systems “, ND TZI 2.5-010-03” Requirements for the protection of WEB-page information from unauthorized access “.
Personal data of visitors can be stored for 3 years.
The site records the domain name or IP address of the visitor’s computer, access date, files (file name and URL), HTTP response code and the website from which the visitor came to the Site, and the number of bytes transmitted during the session.
Google Analytics collects statistics about visits to the Site, such as pages visited, number of page views, information downloaded, ISP domains and countries of origin of visitors, and addresses of websites visited before and after the Site, etc. None of these actions are related to the visitor personally and are measured only as a whole.
The site may contain links to other sites. Such links are provided for informational purposes only and help us to most fully disclose information or illustrate posted material. The fact that we link to an external resource does not mean that we fully endorse the positions or ideas set out therein, nor do we guarantee the accuracy of the information posted there. We are not responsible for the privacy policies or content of these sites. If you have any questions or concerns about this policy, you can contact us by email at [email protected].
Automatic collection and use of information
The following information is automatically collected and stored:
– domain name, IP address with which you access the Site;
– a type of browser and operating system;
– date and time of visiting the Site;
– pages viewed;
– if you went to the Site by linking from another site
– the address of this site.
Information about traffic passing through the network, e-mail, and visitor activity on the Internet on the Site is protected in accordance with the law. This means that VESNA employees cannot interfere in the secrecy of telecommunications.
We have the right to provide any personal information of visitors to the Site at the request of law enforcement agencies, by court decision or in the framework of other legal procedures, or at another lawful request in accordance with applicable law of Ukraine.
We are not responsible for lost profits, lost profits, data loss, or any other losses of visitors to the Site, if any, incurred while using the Site. The Site Visitor uses the Site at his own risk. To the fullest extent permitted by law, neither VESNA nor any other party involved in the creation, production, or maintenance of the Site shall be liable for any direct, indirect, or incidental damages that have ever been caused and have been caused by the visitor having access to, using or relying on the Site, even if the visitor was warned of the possibility of such damage and loss.
We do not warrant or represent that the use of the material provided on the Site will not harm the interests of third parties.
All rights to the content of the Site belong to TM “VESNA” or are used in agreement with the rights holders. This site as a whole and some of its elements are protected by the Law of Ukraine “On Copyright and Related Rights”, other acts of the current legislation of Ukraine, and international treaties.
Visitors to the Site may not distribute, modify, transmit, use or reuse any information from the Site for any public or commercial purpose without the written permission of TM “VESNA”.
Visitors must comply with all copyright and other proprietary notices on downloaded and/or copied materials. The copied information must contain an active hyperlink to the Site.
Copying information from the Site may be done for non-commercial purposes for placement on the pages of the visitor, blogs, and social networks.
When working with the Site, the visitor is not granted intellectual property rights to the Site itself, nor to its content or to the use of any elements of branding or logos of the Site.
In some cases, we reserve the right to publish separate privacy notices for certain programs.
through the online store, or on one of the VESNA office phones.
– through Privatbank terminals
– through the Purse Service on the direct link www.portmone.com.ua
– through the branch of any bank according to the details
You can contact the chatbot displayed on the site or write to us in the mailbox at [email protected]
Yes. All cosmetics do not contain aggressive substances and are hypoallergenic.
Creams are stored in the refrigerator, everything else can be stored at room temperature.
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